In CSM, we utilize several methodologies to help achieve results.

<aside> 💡 Methodology- is a systematic approach to performing tasks based on a specific set of principles and practices. Methodologies provide a structured way of planning, executing, and controlling processes.

Framework - is a set of tools, structures, guides, and best practices provided to support the development and improvement of processes, products, or projects. Frameworks offer flexibility in application and adaptation to the specific needs of a project or organization.

Methodologies: flexible (Agile, KANBAN, Lean) or rigid (Waterfall) Frameworks: Scrum, Jobs-to-be-Done

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Andrey Badin's Focus Model

Agile

Scrum

Overall Conclusion on Agile and Scrum: In both approaches, Agile and Scrum, collaboration and openness to change are key elements. This allows CSM teams not only to respond to current customer needs but also to anticipate future requirements, thereby ensuring sustainable growth and development of customer relationships.

Lean Family

Led Growth Family

KANBAN - communication and optimisation

Generating and testing ideas: Design Thinking and JTBD

<aside> 💡 GENERAL CONCLUSION: transitioning from "emotional work stages" to "working with metrics and data”

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